Our Policies
Workplace Health and Safety Policy
Supagas are committed to providing a safe and healthy workplace for all employees, the community, contractors, visitors and all other persons whose health or safety could be at risk on Supagas operated sites.
Download PolicySustainability and Environmental Policy
As a leading gas manufacturing and distribution company, Supagas believes in the practise of environmental management and responsible decisions made for sustainable practises through all business areas.
Download PolicyQuality Policy
This policy provides the companies rules for managing all chemicals for which the company is responsible to ensure there is no unacceptable risk to people's health and safety or to the environment.
Download PolicyHazardous Chemicals and Dangerous Goods Policy
Supagas is committed to the development of our customers through innovation and improvement of materials, equipment and safety techniques. This section is our way of being able to provide this experience to you.
Download PolicyFamily and Domestic Violence policy
Download PolicyFinancial Hardship policy
Download PolicyComplaints Handling Process and Procedure
Download PolicyGas Marketing Code of Conduct
Download PolicyCompendium of Gas Customer Licence Obligations
Download PolicyCustomer Advocate Process
Download PolicyCustomer Charter
Download PolicyLPG Safety – If You Smell It, Switch It Off!
LPG Safety for Your Home or Business
LPG (Liquefied Petroleum Gas) is a convenient, affordable and safe Australian fuel. Gas bottles are tested and inspected to make sure they’re safe to use. Suppliers make LPG smell as an extra precaution, to help people detect gas in the event of a leak. The smell is a strong and disagreeable odor that resembles rotten eggs.
If you smell gas, you should switch off your gas bottle immediately as LPG is flammable. Sometimes gas can lose its smell so it’s important that you use common sense when using LPG and don’t rely on your sense of smell alone to warn you of leaking gas. The loss of smell is known as odorant fade. Suppliers follow strict procedures to lessen the chances of odorant fade occurring. You can also help to prevent odorant fade by using and storing your LPG cylinders correctly.
LPG Bushfire Safety
Potential dangers of gas equipment that may have been affected by bushfires or extreme heat.
- LPG installations
- Storage tanks
- Household cylinders
- Portable camping cylinders
What to do with your LPG storage tank or cylinders before the threat of an approaching bushfire
- Ensure that the area around the tank or cylinder is free from all flammable materials
- Ensure that cylinders are in an upright position and secured on a firm level non-combustible base
- Ensure that safety pressure relief valves of tanks and cylinders are directed away from the building and each other
- Ensure that household or portable cylinders are not stored indoors, under buildings or stairwells
- Ensure that all cylinders are stored away from potential ignition sources
- Ensure that the tank or cylinder isolating valves accessible and can be easily turned off
What to do with your LPG storage tank or cylinder as a bushfire approaches
- Turn off all gas appliances
- Turn off cylinder or tank supply/isolating valve(s)
- Don’t forget BBQ, Caravan, Workshop cylinders
- Portable camping cylinders
- DO NOT disconnect or remove household cylinders from their upright position where they are on a firm level non-combustible base, ensure the cylinders are secured in place with the retention chain (if fitted)
- If the cylinders are exposed to heat, AND IF ONLY SAFE TO DO SO, hose them down with water to reduce the pressure building up inside the cylinder
What to do with your storage tank or cylinder after the threat of bushfire has passed
- Any damage to tanks or cylinders, such as dents or gouges, will affect the cylinder’s integrity
- Damage to tanks or cylinders may not be visible or obvious
- The storage tank or cylinder must be checked for damage by your gas supplier
- If you have damaged tanks or cylinders contact your gas supplier
Gas systems and appliances after the threat of bushfire has passed
The heat from the fire may have damaged gas pressure regulators, pipework or appliances, damage may not be visible or obvious. Do not use the gas installation or appliances without first engaging a licensed gas fitter to check the integrity of the installation and appliances.
Certifications
Placard Calculator
Other Safety Related Information
Supagas is committed to the development of our customers through innovation and improvement of materials, equipment and safety techniques. This section is our way of being able to provide this experience to you.
Safety Data Sheets (SDS)
Heater Safety Instructions
Additional Information
- Supagas Incident Response Plan - Ingleburn
- Supagas Incident Response Plan - Bomaderry
- Supagas Incident Response Plan - Thornton
- Supagas CO2 Plant Emission Testing 2025
- How To Change a Forklift Cylinder
- CO2 Cylinder Connection Checks
- Transporting Gas Cylinders
- Transporting Dry Ice
- Load Restraint Guide
- LPG 45kg Cylinder Checks
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